All That Cowboy Store Policy

Method of Payment

Our on-line store currently accepts Discover, Master Card and Visa credit cards. All prices are in United States funds only.  We also accept checks via mail, we do wait till the check clears the bank before shipping your order.

Where is my order?

We do our best to get your order to you in a timely fashion, however, a lot of our products are made to order. Your order will be made in the manor in which your order was received. Occasionally it may take up to 6 weeks to get your order to you. Please be patient, just like you, a lot of people like that product! We try to list on the web site the time in which that specific product will ship.  On rare occasions a component that is required for construction of a product is held up at customs thus delaying production.  While try to have everything in stock sometimes this is beyond our control. 

Special Orders/Mass Orders

We do accept special orders and mass orders of single items. Please give us plenty of notice to ensure that we can have the item made. Remember, most of our products are made to order, and we don't have excess stock on hand. These items are non-returnable.  Custom orders will be charged/paid for before production begins. Additional charges may apply if the size of the product is changed by the customer and is not what is offered on the web site.

Electrical Items

All electrical items such as lighting should be installed by a licensed electrician. Lighting should not exceed maximum wattage recommended on light fixture.

Shipping/Delivery

In stock items will be shipped within 24 hours of payment. All other items will be shipped within 2 - 4 weeks. Times quoted are in business days, holidays are excluded. Some of our products are made to order, occasionally we get bomb-barded by orders and it may take a few days longer than what is quoted to get your order to you. Custom orders may vary from 4 to 6 weeks. We will send a shipping confirmation via e-mail with in 24 hours of shipping to the email provided by you. If you need a product sooner, please contact our sales department and we will do our best to accommodate your needs. Occasionally we ship in good 'pre-used' boxes, this saves on shipping cost and helps the environment. Free shipping on orders over 150.00 is for regular priced items. Sale items, discontinued items, clearance items and truck freight do not qualify for free shipping.  Shipping charges will be added. 

International Orders

At this time we do accept International orders. However, all international orders must be paid with using a US drawn cashiers check or direct deposit.  We are sorry for this inconvenience but the increasing number of fraudulent charges has made us change our policy.  Please call or email us for a shipping quote.  Please have a list of all items that you would like to order, your shipping address, including the postal code.  The shipping charges in our shopping cart is set up for lower US states orders, additional shipping fees will be added for shipping for out of the country orders. Please contact our sales department if you are interested in placing and order and willing to pay the full shipping expense.

Returns

All applicable returns must be claimed within 10 days of receipt. Custom orders are not returnable. Under each product it states if it is custom made to order. No returns will be accepted without prior written return authorization.  For customer return authorization send us (via email or US mail) a written detailed description of the problem with the return. Please give us the date that you ordered your product, your name and a copy of your computer generated receipt and reason for the return. Actual shipping charges are not subject to reimbursement. If you received free shipping for orders over $150.00 and your return makes the total of your order go under the $150.00, shipping charges will  apply and you will not receive a refund for the shipping charge.  Items are not considered defective if the measurements are posted on the web site and you decide after you get it that its not the right size/color. Bedding is non returnable.  We offer fabric swatches for you to view the colors. All items must be packed in original packing in the same manor as was received. If items are damaged in shipping from All That Cowboy to you, we need to know this. A photo of the of the damaged box and damaged product is required. We insure parcels from our place to yours, it might be wise for you to insure the return package. Returned items are subject to a 15% restocking fee and a store credit for the remaining balance will be given. Custom orders and bedding are non returnable. The customer will be responsible for shipping charges to return the package. All returned products must be shipped in the same or comparable shipping box to guarantee the return to All That Cowboy. If the customer selects to ship the product back in which the product is smashed and/or damaged due to the type of shipping method they selected, or how they re-packed the box,  All That Cowboy will not be held liable nor responsible for crediting the customer for the return. If returned materials are not received within 15 days of your receiving them, we will be unable to issue a credit. Custom made items are non returnable.

Steps to returning

• Pack the item securely in the original package, re-wrap items if original wrapping is not useable.

• Enclose a copy of the computer generated receipt with the item. Please also include your order number, date ordered,  billing name, and address, photo's of damaged box or product with the item and the reason for the return.

• All products must be returned in the same condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. Please note: that a full credit is only the amount of the product/items. The shipping charges will not be refunded.

• All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.

• All returns must have a Return Merchandise number on the box in clear view or the box will be refused.

Ship Returns to:

All That Cowboy
3726 Frontier Lane
Homedale, ID 83628

You can expect a refund via an in-store credit within 10 days of our receiving your returned product.

Furniture Policies

Most of the furniture items will ship via common carrier due to the weight and sizes of the pieces. The shipping charge added by the shopping cart is only a handling fee which will be applied towards the shipping final total. The actual shipping charge will be emailed to you as soon as your order is schedule for departure by the manufacturer.
All orders are Custom Made. Please allow 3-8 weeks for delivery. We will E-mail you with our building schedule and shipping date. The shipping date is an estimate.
. All custom furniture orders will be paid for or credit cards charged before construction begins.
All furniture is custom order. Color and dimensions may change slightly.
All That Cowboy will do everything in our power to ensure the quality of your product. Due to high shipping costs, we are unable to accept returned merchandise and all sales are final. Shipping and handling charges are non-refundable. However if damaged, YOU MUST please note it with the driver when delivered and notify to us the day of shipment. Please do not let the driver leave before contacting.

Credit Card Security

We use a secure server. All information is transmitted in an encrypted form to completely protect your information from all unauthorized users. Our secure server software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name and and address, so that it cannot be read as the information travels over the Internet.

Disclaimer

Best efforts have been made in the preparation of this information. All That Cowboy has made every effort to ensure the accuracy of the information herein. However, the information contained within this site is given without warranty, either expressed or implied. All That Cowboy can not be held liable for any damages caused directly or indirectly by the links and information on this site. In addition, changes and improvements to the information provided herein may be made at any time."

Catalogs

We do NOT offer a paper catalog at this time. Our Product line changes to frequently to keep up with a catalog. Our online store displays everything we have to offer, please feel free to print pages.

Canceling an order

We reserve the right to cancel any order. Custom orders can be canceled up to 24 hours after the order has been placed if it has not already shipped. After that, the full price will be charged to you. Your credit card may be charged for custom orders before or when construction begins.